Complaints
A complaint is a request where the customer is unhappy. Handle these first and always record how it ended.
Needs a decision
Open complaints without a recorded cause.
All open complaints have a cause recorded
Good — that makes it much easier to stop them happening again.
| Customer | Subject | Priority | Status | Assigned To | Next step | Due |
|---|---|---|---|---|---|---|
PG Peter Grimshaw Grimshaw Steelworks | Damaged steel coils on shipment FCL-2026-10390 REQ-2046 · Complaint | Urgent | In Progress | Ragini Sharma | Collect the origin securing photos and call Peter with first findings today. | Overdue by 20697 days |
LM Luca Moretti Moretti Foods | No reply for two days on air shipment REQ-2054 · Complaint | High | Assigned | Ragini Sharma | Review why the emails were missed and agree a daily update routine with Luca. | Overdue by 20697 days |
DO Daniel Okoro Okoro Industrial Group | Late-return charge waived after depot error REQ-2061 · Complaint | Normal | Completed | Elena Cabrera | Done — credit note issued. | 30 Dec 1969 |
- Urgent
Damaged steel coils on shipment FCL-2026-10390
Peter Grimshaw · REQ-2046
In ProgressRagini SharmaOverdue by 20697 daysNext: Collect the origin securing photos and call Peter with first findings today.
- High
No reply for two days on air shipment
Luca Moretti · REQ-2054
AssignedRagini SharmaOverdue by 20697 daysNext: Review why the emails were missed and agree a daily update routine with Luca.
- Normal
Late-return charge waived after depot error
Daniel Okoro · REQ-2061
CompletedElena Cabrera30 Dec 1969Next: Done — credit note issued.
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