Reports

A simple picture of how things are going over the last two weeks.

Received (14 days)
0
Completed (14 days)
0
Still open
18
Past due date
18
Average first reply
42m
From email to our first answer
Average to finish
81h
From created to completed

Requests received and completed

Last 14 days. If the lines drift apart, work is building up.

What people are asking about

All requests by type of work.

Busiest customers

Who sends you the most work.

Team workload

Open work per person, and what is running late.

Complaints

How many complaints came in, and how they are going.