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No reply for two days on air shipment

REQ-2054 · Complaint · Created 30 Dec 1969

HighAssignedModerate

What is happening

A short summary anyone can pick up.

Moretti Foods emailed twice about a time-sensitive air shipment and received no reply for two days, so they contacted the airline themselves.

Next step

Review why the emails were missed and agree a daily update routine with Luca.

  • LM

    Luca Moretti

    30 Dec, 17:05

    Hello, We emailed twice about our air shipment and received no reply for two days. We had to call the airline ourselves to find out what was happening. This is not acceptable for time sensitive food cargo. Luca Moretti